Serves as the first point of contact for customers seeking technical assistance and support. Troubleshoots and documents customer issues in a timely and professional manner either remotely or onsite.
The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND/OR EXPERIENCE:
Associates degree in Information Systems, Business, or related field from an accredited college or university and two (2) years of related experience or an equivalent combination of education, certification, training, and/or experience.
CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:
Microsoft 365 Certificed: Modern Desktop Administrator Associate preferred.
KNOWLEDGE, SKILLS AND ABILITIES
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds).
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.
Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances.